As we head into the festive season, our team is taking a short break to recharge but we’re not leaving you without backup. Here are the key dates and how you can reach us if you need help.

Asia Pacific
Close: Friday 19th December
Open: Monday 12th January

EU & UK
Close: Friday 19th December
Open: Monday 5th January

We’ve kept it simple:

1. Email (Best Option 24/7/365)
   support@omnihyper.com – send the details and we’ll take it from there.
2. Web Form (24/7/365)
   Submit a case anytime at omnihyper.com.
3. Phone Support (Unavailable)
   Our phone lines will be offline from Friday 19th December – Monday 12th January.

• Instant confirmation with a unique case number.
• Priority assignment to the right expert so your issue is resolved efficiently.

Will I be charged for support?
Most support is included, depending on your SLA. If you’re on our Ongoing Maintenance & Security Package, lean more here.

What if I email my usual contact?
They may be on leave, so your response could be delayed or missed. They’ll log your case when they’re back but for timely help, use support@omnihyper.com.

This system exists because we want to support you better consistently, reliably, and without friction.

Thank you for your business and trust. We’re excited to partner with you again in 2026. From all of us at OmniHyper, we wish you a very Merry Christmas and a joyful New Year.

The OmniHyper Team